For us, support is not just about answering questions. It’s about providing value for our clients –value that is demonstrated continuously over the long term. Our proven one-hour response time (four hours in international markets), on-line service center and proactive communication programs ensure that our clients are getting the help they need, when they need it, how they need it.
Catering to our global market, we have dedicated BST Global support staff based in the US/Canada, UK and Australia.
Whether you are new to the BST Global client family or an experienced user, the BST Global Support Team is poised to provide the professional, individualized and timely assistance you expect and deserve.
eService Center
- Service Requests
- Help is never more than a service request away. Our web-based support solution enables users to submit, review and inquire on the progress of their support issues at any time.
- Defect Tracking
- Through real-time access to our enhancement and defect tracking system, users can actively search and monitor the progress of reported enhancements and defects.
Communications
- Advisory Bulletins
- Providing critical news and updates to users to insure a secure, healthy system environment.
- Release Notification
- E-mail notification of upcoming software releases. Includes an overview of major changes, enhancements and defect fixes delivered with the release.
Information Sources
- White Papers
- How-to documents which provide ideas and solutions regarding technological innovations, products, and business practices.
- Help
- Procedural and reference information in a searchable online tool within BST Enterprise.